Terms & Conditions

THE LEGAL STUFF

Terms of Booking

Please read carefully along with our Privacy Policy

All bookings made with Amanda Marsh Physiotherapy are subject to the following terms. If you have any questions or concerns, please contact us.

Cancellation Policy

If you need to amend or cancel your booking, please give us 24 hours minimum notice to avoid being charged the full cost of your treatment. We understand that life is sometimes unpredictable but if we cannot fill your appointment, we lose income. We send you text and email reminders to help you stay organised and give discretion in circumstances of personal emergencies or illness.

Payment

We will invoice you directly after your treatment and expect online payment via BACS within 14 days. In some circumstances of online booking, you may be asked to complete payment upfront. We can accept card payments and cheques if that’s the only option, but this is not our preference.

Private Medical Insurance

There are many insurance companies now, all with different levels of cover and different policy allowances. We ask you to contact your insurer prior to making a booking with us to make sure you know what you can claim back.

Although your medical insurer may tell you that we can invoice them directly this is not our preferred option – we ask you to settle directly with us and we will provide you with all information including payment receipts to then send through to claim back from your health insurer.

Please talk with us if you need any clarification.

Special Offers

We sometimes offer discounts and packages and reserve the right to cancel or amend at any time.

Updated August 2021